In What Ways Can Customer Service Performance be Improved Essay

In what ways can customer service performance be improved by incorporating flexible distribution operations into a logistical system design? As the main objective of logistics is to fulfil customer demands in terms of service reliability, performance and availability in the most cost-effective way, it is important for the distribution network to be able to adjust to unpredicted changes. For example, if a customer, who usually orders batch deliveries to own warehouses, is requesting to bring the goods directly to the point of sale, distribution should be altered to accommodate the respective demand. The need for flexible distribution operations usually arises when: customers modify the original service agreements, support is needed for one-time deliveries and promotion campaigns, new product is being introduced by the customer, products are being recalled, due to disturbances in the supply chain or due to unplanned product customization. Flexible operations are divided into routine and contingency. Their implementation depends on the customer importance and product criticality. Utilization of flexible distribution is usually justified in four cases. Firstly, it is used when several different storage facilities allow better system capacity management and give a chance to respond faster to out-of stock situations, enhancing customer service quality. Secondly, flexible policies are used when an alternative distribution channel is more efficient for a particular shipment size. Thus, for small deliveries intermediate distributors may be more appropriate, while for big batches products should be brought directly to the customer. Thirdly, flexibility is required for selective storage strategy, designed to reduce risk and cost of inventory. In this case, only a limited variety of products is stored in smaller warehouses, with the full product line available only at the mother facility. Finally, supplier service arrangements and cross-docking allow reducing handling and storage costs, thus better servicing the customer. In order to conduct flexible distribution more efficiently, extensive IT communication has to be used. For better operations management, integrated service providers may be hired. Works Cited: Bowersox, D.J., Closs, D.J., Cooper, M.B. (2009). Supply chain logistics management. New York: McGraw-Hill/Irwin. Singh, S.K., Kundu, S.C., Singh, S. (1998). Logistics management. New Delhi: Mittal Publications.

The Nazi Party and The Holocaust Essay - 610 Words

The Holocaust was a terrible time. This terrible time was all a plan, led by Adolf Hitler. Adolf Hitler was sent to prison for treason. Even after he got out, he worked with the government of Germany. He even rose to be the Dictator of Germany, with the luck of the last leaders passing. He blamed others for his struggle. He passed laws, to make it legal to descriminate and to single out groups of people, races, and religions. During the Holocaust, terrible and devistating things happened. Jews, and other races, religions, and eve people were singled out and killed. AEs History of the Holocoust would call it a mass murder. Hitler and his men killed millions of people. They killed them in many desturbing ways. Camps were even set up.†¦show more content†¦Innocent peoples rights and state of being were taken away by these terrible men. Knowing about their struggle and the racism, shows us that racism is an extreme problem, and is something bad to get into. What Hitler showed numerous amounts of time is a good lesson for everybody. This lesson, is more directed towards the governments. Hitler showed major abuse of power. He started off as making descrimination legal, and then moved on to killing people. He not only did this as a plan, but he did this rather quickly. The Holocaust was of course, a very depressing time for many people in the world. Nobody ever wishes to see anything like it again. That is why we study it, we study to remember. We want to remember all of the bad things. Remembering the bad things, is not to bring hurt, but to bring back our courage to fight. It is also to help us recognize how the nation felt and responded to the chaos. Looking back at that time period, and the events that consisted with in it, we must never let it happen again. Learning, is also helping prevent another Holocaust. The nation may be better prepared now, but we dont want to have to use our preparation against something as bad as it was. We, the world did not, and will not leave anyone responsible for the war crimes to not be punished. They were responsible for the death and for the heartache of half the world. We also learn about the Holocaust to learn how we get justice.Show MoreRelatedThe Holocaust And The Nazi Party1312 Words   |  6 Pages This Jewish girl was one of the many orphaned during the Holocaust, forcing her to live on the streets of the ghetto amongst the filth and grime. She lies on the street, holding her sister who is dying of starvation and disease. Many walk past and neglect to help the girl; for fear that they will draw unnecessary attention to themselves and attract the Jewish Ghetto police. This picture only illustrates the suffering of two girls, but acts as a representation of the many millions of Jews that wereRead MoreThe Holocaust Of The Nazi Party791 Words   |  4 PagesBy 1933 the Nazi Party had fully risen to power. Their policies included â€Å"purifying† Germany, taking over the world, and exterminating any group of people that contradicted their idea of a perfect society, namely the Jewish. By 1945 twenty million people died, including gypsies (Romanian), the Polish, Soviet citizens, the disabled, Jehovah’s Witnesses, homosexuals and yes the Jewish. The Holocaust is a prime example of genocide. The Nazis sent their prisoners to concentration camps where they wereRead MoreThe Holocaust And The Nazi Party1505 Words   |  7 Pagesinner beast. Some likely never knew this inner brutality existed within them and others had kept it hidden deep inside intentionally. Irma Grese used the Holocaust to express her inner most anger and hate. She abused, killed, and controlled the people in the camps she worked at, all with the blessings of the German Nazis she worked for. A Holocaust survivor, Olga Lyngel, later described Grese as a â€Å"twenty-two year old girl†¦completely without pity.† This description of Irma Grese only gives a glimpseRead MoreThe Holocaust And The Nazi Party1719 Words   |  7 Pagesgenocide is viewed in various ways by every party involved and has eight specific steps. In Germany, Adolf Hitler’s persistent lectures on the Jews and their role in World War One created tension in the government and in the people. The Holocaust can be looked at through eight itemized stages. Genocide can only be stopped with intervention on a worldwide scale. It disheartens me to know that mass murders have taken place throughout Europe because the Nazi Party declared themselves the higher being andRead MoreThe Nazi Party and The Holocaust1119 Words   |  4 Pages A horrid event known as The Holocaust took place in 20th century Germany. It all began when Adolph Hitler was appointed as chancellor of Germany on January 30th, 1933. Soon after, Hitler gained a numerous amount of followers and rapidly developed his Nazi Germany. Led by visions of racial purity and spatial expansion, the Nazis mainly targeted Jews. In addition, Nazis also targeted Gypsies, homosexuals, Jehovahs Witnesses and disabled people along with anyone who resisted them. This tragic eventRead MoreThe Holocaust Was The Systematic And Bureaucratic Murder Of Six Million Jews By The Nazi Party1099 Words   |  5 PagesAn alyzing Night Style The Holocaust was the systematic and bureaucratic murder of six million Jews by the Nazi party and its collaborators. During the era of the Holocaust, German authorities targeted many groups of people because of their perceived racial inferiority including Gypsies, the disabled, and some of the Slavic peoples. Other groups were persecuted on political, ideological, and behavioral grounds. Several authors have written about the Holocaust, but one author that touched manyRead MoreThe Holocaust : A More Perfect Union1060 Words   |  5 Pagesper 3 Although many recognize the Holocaust as one of the most catastrophic genocides in history, few acknowledge its underlying causes. Historians often attribute the combination of German aggression and foreign appeasement with the Nazi rise to power and success in completing the Final Solution. However, the power of the totalitarian regime originated from its domestic policy, allowing one man to manipulate the thoughts and actions of an entire nation. The Nazi indoctrination of Germany with propagandaRead MoreDifferent Perspectives of The Jewish Holocaust 1641 Words   |  7 PagesThe Holocaust tends to be a bitter memory and an unpleasant subject to discuss. Although this event took place many years ago, repercussions are still present in the twenty first century. Especially in Germany, the Holocaust not only influences patriotism, but it also influences education and immigration policies. In contrast to other countries where nationalism is common, Germany has been forced to lessen t he sense of nationalism in order to dispose false beliefs some individuals have of GermanRead MoreThe World Of The Holocaust934 Words   |  4 PagesThe Holocaust was the systematic, organized, frighten, vicious event that sponsored by Nazi Party throughout the Europe continent that approximately took away six million Jews’ life with assisted from Nazi Germany and its collaborators, the event also caused different extent of casualties to contemporary third party countries in the Europe simultaneously. The official beginning date of event started from January 1933 when Adolf Hitler first came to power in Germany with Nazi as his backup to openlyRead MoreAdolf Hitler : Leading The Genocide1182 Words   |  5 Pages5 23 March 2015 Adolf Hitler: Leading the Genocide The Holocaust was the mass murder of Jews under the German Nazi regime in 1941 to 1945. There are many components of this significant event. One important component was Adolf Hitler, the leader of the Nazi Party and Chancellor of Germany from 1933 to 1945. Hitler contributed to the execution of Jews during WWII through his ideology, his dictatorship, and his leadership of the Nazi Party. To initiate, Hitler’s early life had a great impact on his

House Cats Essay Example For Students

House Cats Essay The animal that I picked to reasherched on is a house cat. Classify: The cat would best fit in the Animalia kingdom. phylum: Chordata(vertebrate)Class: MammalsOrder: PulicidaeFamily: SiphonapteraGenus: FelisSpecies: domesticus(a) It depends on others for food. (b)Cells are flexible. The way a cat would reproduce would be sexually. In order to produce sexuallyyou have to have a male and female, or sperm, and a fertile egg;The cats characteristics are a wide range, because there are so many types of cats. They are part of the Polymorphism group which mean that it is hard to identify the malefrom the female. The cats that are the same back ground will look very similar. Theyhave also adapted to our world by having great reflexes for catching fast rodents or birds. They have also adapted to hunting at night and their eyes are very useful in the darkunlike ours. Cats can also make their hair stand up for defence, after its all standing upthe cat can look up to three inches taller. That intimidates their enemy the enemy runsaway. When the cats purrs it tells you that they are happy. So to close things, theordinary house cat is very interesting and they are very cool.

Case Study Solutions Blaine Kitchenware Essay Example

Case Study Solutions Blaine Kitchenware Paper Mr.. Dubbings the CEO since 1992 and great-grandson of one of the founders, successfully completed an PIP in 1994 and gradually moved the production abroad in the early ass. BIKE s current strategy is to complement its product offerings by acquiring small independent manufacturers or the kitchen appliance product lines of larger diversified manufacturers. The financial data at the end of 2006 reflects a strong financial position: The company has raised nearly no debt, it is very liquid, but also under-levered. BIG is one of the strongest companies in this industry in terms of EBITDA margin (22% in 2006), high level to cash holdings and no debt. However, the Shiite toward higher-end product line could not prevent the margins from a slight decline over the last three years. This was mainly explained by the integration costs and inventory write-downs due to the acquisitions completed so far, The other reason was that its organic revenue growth had suffered in recent years, as some of the core products lost market share. The growth of the top line was mainly due to the acquisitions. Bibs annual return on equity is significantly below that of its publicly traded peers: compared to an average of 25,g and a median of 19. 5 Now the over-liquid and under-levered BIG is facing strong pressure from a private equity group interested in buying the company ; s common stock. Thus, the CEO considers a stock repurchase to avoid a hostile takeover. The company decided to distribute all excess cash as a dividend. We will write a custom essay sample on Case Study Solutions Blaine Kitchenware specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Case Study Solutions Blaine Kitchenware specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Case Study Solutions Blaine Kitchenware specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The second step will be the rationalization plan to hold permanently $ mm of debt on the balance sheet, which is a difficult decision due to the first sign of the mortgage crisis. Moreover, the company expects annual revenue decline of 4% in 2007-2009, and a permanent 2% growth rate afterwards. 2. METHODOLOGY AND VALUATION From a company ;5 perspective, the benefit of debt is the tax shields created, which are captured by equity holders. The family-controlled company in our case has little experience with holding debt and the board of directors might not easily accept the restructuring plan. What they should know is that the right amount of debt increases the firms value and discourages the takeovers. However, a too-high level of debt can lead to financial distress, lower credit rating. And higher interest expenses. For BIKE, the credit rating regressed from A (Iteration 1) to A- (Iteration 10), accordingly changing the credit spread from o 1. 65%. Our aim is to asses the how the proposed rationalization Will affect the enterprise value. After the distribution of the excess cash as dividends, by using APP. We estimate the present value of the firm as if it were all-equity financed (VIC), then we add the present value of tax shield associated with the new debt (permanent debt with market value of 300 ml ACIDS), and subtract the present value of bankruptcy costs. We have to estimate expected after-tax operating cash flows the expected tax shields and discount them at two different discount rates: (unaltered cost of UAPITA) and (usually , cost of debt), For the present value of the bankruptcy costs, we have to first estimate the risk-neutral probability of default of the company. FL = VIC IV (future tax shields from debt) -? IV (bankruptcy costs), or rewritten as threshold coverage ratio for default probability of firm default conditional on surviving up to a specified period We start with a forecast of expected after-tax operating cash flows. We assume the annual 4% decline in revenues between 2007 and 2009 from the 2006 level, and a permanent 2% growth afterwards. Analyzing the historical values of he operating margins from the Income Statement, we forecast values for the 2007-2009 period. The executives of BIG expect the firm to achieve operating margins at least as high as the historical ones. Thus, we took averages and slightly adjusted them toward higher values, Since the declining tendency in the last three years was cause by integration costs and inventory write- downs associated with acquisitions, which already have been completed. To the BIT, estimated by using those margins, subtract the taxes, Cape, adjust for Depreciation, Amortization and change in Working capital. The capital expenditures were just over $mm on average per year. Then we calculate their present value using the appropriate discount rate reflecting the risk, art (or rd)_ Poor the bankruptcy cost, we have the percentage of the unaltered-firm value of 20%, but for the present value, we need to estimate the risk-neutral probability of default q _ This probability is calculated iteratively starting from the coverage ratio (Bite-1 / Interest Expense). We match the coverage ratio number with the corresponding credit rating, Which then has a corresponding default. This gives us the yield on debt y, the cost of debt rd, and the risk-neutral probability of default q. The formula for q is where p is the recovery rate in case Of default, given here as 41 In order to lactate the expected interest coverage ratio, we took the average BIT between 2007 and 2009 for the mean of pre-tax cash flows, as well as the according standard deviation, since our estimation is future based. After iterations, the convergence values for the coverage ratio is 3. 54, which corresponds to a credit rating of A-. The credit spread for A- is 1. 65%. Yield on debt y Risk-free rate RFC Recovery probability if default p These give the values for: Risk-neutral probability of default q Cost of debt rd 6. 48% Finally, we combine the components of the APP formula to obtain the levered alee of the firm. According to the APP method, the levered value of ASK is FL mm. 2. SENSITIVITY ANALYSIS AND CONCLUSION We can conclude that by raising debt to mm the company would be better of, since the value of the levered firm would be higher that the value of the unaltered firm and will discourage the takeovers. However, the sensitivity analysis gives us an optimal value of debt of mm, which would lead to an optimal ratio between the IV of tax shields and bankruptcy costs and, thus, a value of maximal levered firm of mm, given that our assumptions for APP will be realized in the future.

Critical Perspective on Management and Leadership

Free Essays on Theory At Work Paper

Introduction Group interaction may not seem like a high priority of study for many people that work solely in one position, but for people who are forced to work with others and make decisions that affect a company or organization it is a very important attribute. This paper will integrate various theories discussed throughout the class. It will present positive consequences of functional groups on problem solving, changes in interpersonal relationships, improved information flow and organizational growth. This paper will also discuss the topic of background factors which include: sex, age, personality, health and values. I will not only define what background factors are but give an explanation of how these factors can affect a group positively and negatively. This paper will also hope to emphasize how these factors are used in group interaction. In order to show how these background factors can affect a group, I will give both personal and professional examples. Why Study Group Interaction When I first began this course I asked myself why we were studying about group interaction and wondered how it effected decisions. I learned through class discussions that there are many positive consequences that effect the group’s problem solving, interpersonal relationships, improved information flow and organizational growth. I will now discuss these positive consequences. A groups problem-solving skills are dependent on not only group interaction but how well the group accepts the solution. When a group interacts together everyone can gain from the event. In the book, The Fifth Discipline, it states that even the most talented person can benefit from teamwork. Solving problems in groups can also help eliminate poor solutions and solve complicated tasks with reason instead of intuition. The old saying â€Å"two heads are better than one† is also a factor to consider. When a group comes together to solve... Free Essays on Theory At Work Paper Free Essays on Theory At Work Paper Introduction Group interaction may not seem like a high priority of study for many people that work solely in one position, but for people who are forced to work with others and make decisions that affect a company or organization it is a very important attribute. This paper will integrate various theories discussed throughout the class. It will present positive consequences of functional groups on problem solving, changes in interpersonal relationships, improved information flow and organizational growth. This paper will also discuss the topic of background factors which include: sex, age, personality, health and values. I will not only define what background factors are but give an explanation of how these factors can affect a group positively and negatively. This paper will also hope to emphasize how these factors are used in group interaction. In order to show how these background factors can affect a group, I will give both personal and professional examples. Why Study Group Interaction When I first began this course I asked myself why we were studying about group interaction and wondered how it effected decisions. I learned through class discussions that there are many positive consequences that effect the group’s problem solving, interpersonal relationships, improved information flow and organizational growth. I will now discuss these positive consequences. A groups problem-solving skills are dependent on not only group interaction but how well the group accepts the solution. When a group interacts together everyone can gain from the event. In the book, The Fifth Discipline, it states that even the most talented person can benefit from teamwork. Solving problems in groups can also help eliminate poor solutions and solve complicated tasks with reason instead of intuition. The old saying â€Å"two heads are better than one† is also a factor to consider. When a group comes together to solve...

Godfrey Hounsfeild Essay Example | Topics and Well Written Essays - 500 words

Godfrey Hounsfeild - Essay Example Furthering his career, he was employed at the Central Research Laboratories of the Electronic and Music Industry spearheading the completion of "Britain's first large solid-state computer and eventually adapting that design for use in transistors." These experiences ushered him to the idea of building the CT scanner. During 1967, Hounsfield hit the idea of building a computer-assisted tomography (CT) scanner, a computer which will aid in the analysis of X-ray data. His invention surpassed the traditional X-ray by presenting a more accurate picture of any organ in the human body. His device "use information from many X-ray scans of the same area, taken at different angles, to generate a composite image." Furthermore, this new machine is more convenient for patients as they can comfortably lie on their back during the whole examination. The precision and sensitivity of the CT scan made it important in the diagnosis and treatment of nuerological disorder. The revolution in technology facilitates the invention of more advanced CT scanners which can build images in less than a second and allows better spiral scanning.